Terms & Conditions
Payment
INEL Jewelry accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard, Mobilepay Online, ApplePay. Payment will only be deducted from your account when the physical item is shipped unless otherwise agreed or stated on your order.
Amount reserved
When using a payment card, debit or credit card, a reservation is made for the amount traded for. This amount is reserved until the web shop has processed and shipped your order. When the order is dispatched, the amount will be withdrawn from the account. The reservation time depends on the product/service.
Debit card authorization
When using a Debit Card, you will be able to see that money is reserved on your account and your available amount will therefore appear to be less.
If you or the web shop cancels the order, then the web shop will not be able to withdraw the money from your account, but you will still be able to see the reservation amount on your account for some time. Note, that only the bank (or card issuer) can cancel such reservation.
Credit Card authorization
The money will be withdrawn from your account when the web shop processes and withdraws the payment from your order. The transaction will now appear in your bank overview.
INEL Jewelry uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
INEL Jewelry's own website also uses encryption with SSL protocol.
Delivery and Shipment
The delivery time for your order is 7-10 business days.
We send our packages with Dao, GLS, or Postnord.
Freight cost is calculated from the weight of the items.
You can choose to have your shipment sent with delivery to your home address or the nearest package shop.
You will receive a tracking number upon shipment, which allows you to track the shipment at all times.
If you regret your purchase (Withdrawal)
INEL Jewelry offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
Any return costs you incur yourself.
The request for cancellation must be notified to us no later than 14 days after delivery, and must be delivered to us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail on mail@ineljewelry.com. In your message, clearly make us aware, that you want to use your right of withdrawal.
Condition of the item you have returned
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to INEL Jewelry to evaluate the condition of the item.
Please note: Ineljewelry.com is not responsible for any local customs or sale taxes incurred after delivery leaves Denmark.
Warranty
There is a 2 year warranty on products according to the Danish Sales of Goods Act. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to INEL Jewelry in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
INEL Jewelry covers return costs to a reasonable extent.
When returning, please contact us at:
INEL Jewelry
mail@ineljewelry.com
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can request to have your information deleted at any time.
In order for you to enter into an agreement with INEL Jewelry, we need the following information:
. Name
. Address
. Phone number
. Email address
Registration of your personal information is used for the sole purpose of delivering the goods to you.
The personal information is registered with INEL Jewelry, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly of what information is being collected and why.
The director and employees for INEL Jewelry have access to the information recorded about you.
The data manager in INEL Jewelry is Line Thomsen
We do not store and transmit customer information encrypted.
As registered with INEL Jewelry, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact mail@ineljewelry.com
Cookies
On http://www.ineljewelry.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics at http://www.ineljewelry.com,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve INEL Jewelry's website.
Right to complain
If any problems arise or for any other inquiries, you are always welcome to contact me on mail@ineljewelry.com. I am only interested in fully satisfied customers. There is a solution to every problem.
Reservation
We reserve the right for price errors/typos, price changes, and out-of-stock items.
I cannot guarantee that the colors shown on the website accurately represent the colors the product actually has. It may depend on your computer settings, among other factors. Pearls and stones can vary in shape and color due to their natural origin.
